AMS Spring 2023

i.materialise Launches Help Center to Answer Questions About Their 3D Printing Services

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imaterialiseThroughout the world, 3D printing service bureaus have helped make professional-grade additive manufacturing accessible and affordable for everyone. They’ve brought many 3D designs and ideas to life, granting their customers high quality production that would be unobtainable or too expensive otherwise. Though these service providers take care of a bulk of the dirty work, the consumer also plays a major role in how their object will come out. It’s extremely important that their 3D design meets the requirements of the specific 3D printing technology, and some processes may work better than others.

Even when you’re putting your 3D model in the hands of a service bureau, there are usually a number of critical questions that need to be sorted out before the item can be properly printed. That’s why the popular Belgium-based 3D printing service bureau i.materialise has just launched their new Help Center. Instead of sending their customers on a wild goose chase through an extensive list of FAQs, i.materialise has decided to seek out and answer the most popular questions about 3D modeling, 3D printing, materials, prices, shipping, and using their services.

3d-printing-help-center-featuredLaunched late last week, the i.materialise Help Center contains the answers to more than 80 essential questions, ranging from the density of their 3D printing materials to how to utilize their most recent promo code. The collection of answers were developed by analyzing the questions that the i.materialise support team gets on a daily basis. These popular questions were taken and answered in a comprehensive and concise way.

Just some of the many materials and finishes available from i.materialise.

Just some of the many materials and finishes available from i.materialise.

The Help Center will enable customers to simply type in their question and be instantly directed to the relevant answers, instead of having to spend time scrolling through a dense FAQ page to find the necessary information. The quality of these answers can also be rated, which will help i.materialise restructure and optimize the information for future use. According to the 3D printing service bureau, they will continue to add more answers to their Help Center, and are welcoming all feedback to improve the efficacy of their customer service.

All in all, the Help Center looks to be a valuable asset to a 3D printing service bureau that’s already known for providing their customers with as much information as possible. The i.materialise blog is constantly dishing out a vast array of advice, from tips to designing jewelry or action figures to information on how to optimize their wide range of materials. On top of that, i.materialise has also streamlined their services by partnering with the likes of Microsoft and Onshape. The service bureau is constantly developing ways to make the user experience as convenient and efficient as possible for their global consumer base. Their newly launched Help Center will certainly contribute to that goal. Discuss in the i.materialise Help Center forum at 3DPB.com.

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