Metal Binder Jetting
Automotive Polymers

iMakr to Remove Latest MakerBot 3D Printers From Store Shelves Due to Dissatisfied Customers

Share this Article

i2Customers speak — and iMakr not only listens, but takes action. While the 3D printing retailer is adding a list of new 3D printers and equipment to their stores, they are also making a bold statement in discontinuing sales of MakerBot’s latest generation of 3D printers, the Replicator Fifth Generation and Replicator Z18, due to negative feedback.

iMakr is clearly acting on their promises ‘to leave no stone unturned in order meet and surpass  customers’ expectations.’ Existing customers who have purchased the recent MakerBot 3D printers from iMakr will be grandfathered in for support. Stating that the MakerBot Replicator 2X ‘proves to be one of the best dual extrusion 3D Printers on the market,’ they will continue to make that available in their stores.

The MakerBot Fifth Generation 3D printer will no longer be available through iMakr.

The MakerBot Fifth Generation 3D printer will no longer be available through iMakr.

While MakerBot touts the Replicator Fifth Generation as technology ‘that defines the new standard for ease of use, quality, and reliability,’ apparently iMakr customers, and many others, did not concur. The 3D printer retails at around $2,900 and has had a great deal of customer discontent regarding defective extruders, overall low quality, and poor customer service. Many customer reviews were brutal in their discontent with reliability of the printers and response from MakerBot in fixing major problems.

Offering both a big workspace and a big price point of $6,500, the MakerBot Z18 — said to be ‘ideal for large projects and regularly enhanced with software improvements’ — did not make the cut either at iMakr. There have been murmurs regarding the product being delivered on a large scale while still being too limited, creating stumbling blocks for commercial customers, rather than ease.

While iMakr did not go into any more details regarding customer feedback, this is a serious comment coming from a company that is a worldwide leading retailer in 3D printing equipment, and which also has rigorous standards for customer service and support. Coming from a company that is so serious about pleasing their customers, the move is obviously necessary to keep their client base happy and intact.

Zortrax M200

Zortrax M200

This news came entwined with the announcement that iMakr will be offering four new 3D printers for sale in their stores, located in London and Manhattan:

  • PrintrBot Simple Metal – an entry level printer
  • Zortrax M200 – a precise, accurate printer for engineers and designers
  • Ultimaker Original+  – a fast, user-friendly open source printer, offering heating bed
  • B9Creator – an open DLP printer offering affordability and high resolution

Ultimaker Original+iMakr also announced to their customers that they will be offering an expanded selection of materials with:

  • bronzeFill and copperFill from colorFabb
  • flexible filament by NinjaFlex
  • EasyFil by Formfutura
  • Proto-pasta Carbon Fiber
  • a wide range of resins from MakerJuice

The newly available 3D printers products will be launched at the iMakr London store, with registration now available. See here for more information.

iMakr, founded in 2013, operates the world ‘s largest 3D printing store in a two-story building in Central London, and they opened another iMakr store, in Manhattan, this past June. The iMakr stores operate 3D scan-yourself services and 3D printing-on-demand, as well as training, classes, workshops and demonstrations. At iMakr.com, they provide a wide range of 3D printers and materials, 3D art, and 3D scanners.

iMakr stays heavily connected to their customer base, attending many shows and events, sponsoring hack-a-thons, and staying in close contact with the 3D printing community they have fostered. They offer classes, workshops, demonstrations, and training.

The iMakr team also works closely with their many designers at sister company MyMiniFactory.com, which is a free online 3D object download platform.

iMakr store, London

iMakr store, London

Tell us what you think about iMakr’s move to stop selling the latest generation of MakerBot printers, as well as the new 3D printers they will be selling, at the MakerBot forum on 3DPB.com.

Share this Article


Recent News

3D Printing Webinar and Event Roundup: August 14, 2022

3D Printing News Briefs, August 13, 2022: Natural Fibers, Robotic Gripper, & More



Categories

3D Design

3D Printed Art

3D Printed Food

3D Printed Guns


You May Also Like

3D Printing News Briefs, August 10, 2022: Events, Awards, & More

First up in today’s 3D Printing News Briefs is Formnext + PM South China, which returns to Shenzhen next month. Next, Lithoz won an award from Licensing Executive Society International....

Ganit Goldstein Uses Stratasys 3D Printing to Create Gorgeous GnoMon Fashion Collection

I’m always fascinated by MIT textile researcher and 3D designer Ganit Goldstein‘s work. Before completing her MA in Textiles at London’s Royal College of Art, she majored in fashion and...

3D Printed Space Habitat Now Open to Swiss Students to Live in

Our solar system has an incredible variety of worlds, and recent research has identified several off-Earth locations as potentially habitable for humans, like Mars, Europa, Enceladus, and the Moon. With...

Sakuu Opens Battery 3D Printing Facility in Silicon Valley

Silicon Valley startup Sakuu is using some of the funds from its total $62 million raised to open a new facility for its battery 3D printing platform. The multi-million-dollar site...