When it comes to the happiness provided to their 3D printing customers, Moddler isn’t taking any chances. With the mission to provide their client base not only with quality 3D models but also amazing speed and accuracy–and to keep it that way–this provider of quality 3D printed parts called in some big guns for help in handling and processing their ever-growing volume of orders.
Just announced recently, Moddler is partnering with Fictiv. Responding to the overall customer desire for an easier ordering experience, Moddler began working with Fictiv last year in an effort to begin molding their ordering and fulfillment processes into the optimum experience for their customers, as well as finding a good fit for themselves in terms of a working partnership. The two San Francisco based companies have had smooth sailing for the past 18 months, collaborating on project management.
“Fictiv is a web-based platform for distributing work to 3D printing shops. We’ve been using it internally for over a year now and are extremely happy with the results,” states the Moddler team. “Their system is advanced, elegant and easy. Most importantly, it works.”
On May 29th Moddler’s website began ‘pointing traffic’ to Fictiv, allowing them to take over sales and customer service so that the Moddler team can put all their effort into doing what they excel at: making 3D printed parts.
The folks at Moddler are quick to point out that Fictiv functions as far more than just a software platform. They function as a team with expertise in engineering, rapid prototyping, as well as business; and as partners they are able to offer Moddler both ‘vision and focus,’ which will allow them to keep growing and excelling. The Moddler team does point out that if you are choosing 3D printed parts in VeroWhite or Transparent, they will be printing them, but when there is overload or you need something different like ABS or nylon, a member of Fictiv’s network will be completing the order.
All users will be issued Fictiv accounts for submitting requests and receiving quotes, emailing files, uploading parts, choosing options, and payments. Where the quote process previously took hours, it will now take only minutes. Fictiv is, quite simply, responsible for getting the job done once they receive your order. They are able to do so by using local service bureaus and other entities as 3D printing contractors–saving you both time and money. As they state on their website, they are able to ‘leverage the power of a distributed network of idle 3D printers from a single platform.’
Once the Fictiv ‘rock star vendor’ has printed your part, their team actually handles pick-up, and then both inspecting and seeing that your 3D parts are delivered that day. While it may seem non-traditional to some, in the 3D printing community, it’s a working business concept many are already familiar and comfortable with, as it presents a win-win for all involved, and Fictiv’s members accepting the 3D printing jobs have to be vetted in advance. As Fictiv puts it, they are ‘reinventing how you prototype hardware.’
“You will get the best of both worlds: Fictiv’s faster, more elegant way of ordering parts and Moddler’s legendary part quality,” promises Moddler.
Discuss your thoughts on how Moddler and Fictiv are working together, along with numerous vendors, to streamline the 3D printing process in the Moddler Partners with Fictiv forum thread over at 3DPB.com.
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