Seek, Shop, Service, Support: think3D Unveils a New Mobile App for Android

Share this Article

think3d_logo3-1Two years ago, think3D was founded in Hyderabad, India. Within their short existence so far, they’ve gone on to become the biggest 3D printing service bureau and reseller in the country, and they’ve accomplished a lot not only for themselves as a company, but for the benefit of others as well, through initiatives like 3D printing educational models for the blind and 3D printed art exhibits for young students. Their emphasis on education and outreach hasn’t detracted at all from their corporate success, however, as they continue to attract clients as big as Microsoft and GE. Now the company has added another tool that should increase the satisfaction of their existing customer base as well as attracting new customers: a mobile app.

While other 3D printing platforms like Thingiverse and 3Dprintler have introduced apps and chat bots to make their services more instantly and conveniently accessible, the think3D mobile app is a first among 3D printing companies in India. It’s currently available for Android devices, and can be downloaded here. In the near future, think3D also intends to release a version for iOS devices.

think3dapp-620x310

“It all started when think3D’s existing customers requested for real time support channel as the 3D printer is placed at a distance from workstation in most customer locations,” states think3D. “think3D decided to come up with mobile based live chat (somewhat similar to Whatsapp) to solve the customer problem and that idea culminated into full fledged 3D printing mobile app. Moreover, mobile has become the highest priority device for information seeking in India with more than 50% of traffic to think3D website coming from mobile. So, going the app route seemed logical to the company.”

The app is broken down into four main functions that the company has dubbed 4S: Seek, Shop, Service and Support. “Seek” is not yet included, but will be in the next version of the app, and it has the potential to be the most interesting; it will function as a news feed of sorts, providing case studies, news, and educational information about 3D printing directly to users through the app.

“Shop” is pretty self-explanatory; users can browse through the many printers, scanners and materials offered by think3D, read reviews and request quotes. “Services” is dedicated to the 3D printing, designing and scanning services the company provides, and gives users an easy way to contact the company’s various departments about what they can provide. With “Support,” users can register their think3D purchases and get quick, real time support from the think3D team through a live chat function. Users can simply take a picture of their problematic devices and send them to the support team, who will offer feedback and advice as to whether the problem can be solved at home or needs professional attention.

thinkapp

According to think3D, testing showed that the live chat feature was able to provide solutions to issues in about 15 minutes, a dramatic decrease in turnaround time, which was at about 24 hours before the app was designed.

Right now it seems as though there really is an app for just about anything, so that whatever we may need is no further than our pockets, and 3D printing is no exception. I expect that we’ll see a lot more companies following suit with their own apps before long. Is this an app that interests you? Discuss further over in the think3D forum at 3DPB.com.

 

Share this Article


Recent News

Blueprint Launches Technology Enablement Program—Brings Greater Knowledge to 3D Printing Users

MIT: A New Fiber Ink With Electronics Embedded Inside



Categories

3D Design

3D Printed Art

3D Printed Food

3D Printed Guns


You May Also Like

TU Delft Researchers Create Soft Robotics that Respond to Color-Based Sensors

As 3D printing and robotics continue to collide and complement each other, new machines are being created. In soft robotics, we’re seeing the emergence of a class of machines that...

MIT: Automated System Designs and 3D Prints Optimized Actuators and Displays to Spec

Actuators are complex devices that mechanically control robotic systems in response to electrical signals received. Depending on the specific application they’re used for, today’s robotic actuators have to be optimized...

Using Casting, Graphene, and SLM 3D Printing to Create Bioinspired Cilia Sensors

  What Mother Nature has already created, we humans are bound to try and recreate; case in point: biological sensors. Thanks to good old biomimicry, researchers have made their own...

Nanyang Technological University: Inkjet Printing of ZnO Micro-Sized Thin Films

In ‘Inkjet-printed ZnO thin film semiconductor for additive manufacturing of electronic devices,’ thesis student Van Thai Tran, from Nanyang Technological University, delves into the realm of fabricating products with conductive...


Shop

View our broad assortment of in house and third party products.


Print Services

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our 3DPrint.com.

You have Successfully Subscribed!