In 2013, Autonomous Manufacturing Ltd launched RP Platform, a software platform that automates every stage of the additive manufacturing process, from customer request to production to delivery. The London-based company has worked closely with leading organizations in IT, CAD and 3D printing, including IBM, SAP and the UK Centre for Additive Manufacturing Research. The RP Platform team works hard to deliver new solutions for increasing automation of additive manufacturing workflows, and they’ve just made things even easier with a new email integration feature.
The feature was introduced on May 11 as part of the most recent software update, and encompasses all major email platforms including Gmail, Microsoft Office 365 and Exchange. Released after a long period of development, testing, and consultation with the platform’s longtime users, the feature was created to help additive manufacturing companies better manage customer requests and communications.
“This new feature has been a long time in development,” said Founder and CEO Keyvan Karimi. “Ever since we launched RP Platform, we’ve seen over and over again that email integration is a huge gap in most AM companies’ workflow management processes, with no solution available that offered the functionality or versatility that AM workflows demand. Given the percentage of customer communication that now takes place via email, this will prove a stumbling block for many AM companies, particularly during this period of rapid growth and innovation the sector is enjoying.”
Users of RP Platform will now be able to integrate their email directly with their wider workflow management processes, without any additional administration required. Whenever a customer request is received via email, a file will automatically be created within the user’s system, and all future communications about the project will go directly to that file. No more scrambling to find particular emails in an overflowing inbox – it’s about as organized as you can get. According to RP Platform, the new feature should help to maintain a higher level of consistency, transparency and efficiency throughout the entire project, from quote to delivery.
“The new feature has gone live and is already available to all our clients, as is the case with all updates we roll out,” said Karimi. “Going forward, it will be offered as a standard part of our product for all new users. We’re confident this type of strategic automation will benefit all areas of AM operations, leaving companies perfectly positioned to deliver a better customer journey and uncover innovative new solutions to the sector’s evolving challenges.”
As additive manufacturing evolves and becomes more complex, automation is more important than ever to help companies avoid getting bogged down. RP Platform has several options for users to choose from, allowing them to customize the platform to their specific needs. You can learn more about RP Platform’s features here. Discuss in the RP Platform forum at 3DPB.com.
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