Ultimaker Releases iOS and Android Mobile Support & Troubleshooting App for Lineup of 3D Printers
We often picture the creative genius as an eccentric brilliant type, locked away in a basement or workshop tinkering away happily and alone. And while the artist’s spirit often craves solitude and embraces making things and creating without the help of others–that’s not always the case when it comes to figuring out the new equipment it takes to get the job done–or with sharing ideas and tips.
All too often though, we are on our own with new hardware and software, and with 3D printing equipment, of which there is a wide range these days–you may find yourself at home with a new 3D printer and little to go on–or with new equipment in the classroom and virtually no instruction of your own to go on as a teacher.
Ultimaker, however, is savvy not only in technology but also in educating their users. Along with traditional instruction, they are now also appealing to those who rely on mobile platforms–which would be most of us. With a new app that goes from A to Z, you can rely on help whether you are at home or whether you are on the move. Covering everything from setup to support troubleshooting a variety of issues, users who are 3D printing with any of the Ultimakers can use the mobile venue, available for download on both iOS and Android platforms, free from the App Store and Google Play.
“Our team created the Ultimaker app to provide customers with a resource that includes answers to any question they may have as well as step-by-step guides for the endless capabilities of Ultimaker printers,” says Ultimaker CEO Siert Wijnia.
“This is the perfect tool to introduce more people to the world of 3D printing and continue to make 3D printing easy and accessible for everyone.”
For those just getting started, they can look forward to a complete inventory of what comes in the box with their shiny new Ultimaker 3D printers, as well as step-by-step guides for assembly and usage. Support is included for basic questions, maintaining the machine, figuring out common problems, and more. For more unique questions or those who would like more personalized support, that’s also available from experts who can help with more individual 3D printing problems or questions.
It’s important to note as well that Ultimaker customers receive free technical support for as long as they have their 3D printers. Offering a robust community of support, users can get involved with forums that offer invaluable tips from experienced Ultimaker users, as well as an ongoing conversation regarding 3D printing in a ‘culture of helping and sharing.’ Ultimaker offers detailed support pages, and can also help by phone or email. The team will help with figuring out problems and offering solutions, as well as finding parts for users in need.
Ultimaker even includes stories about innovations made with the Ultimaker, offering up great inspiration for 3D printing ideas on any level, coming from the Ultimater pro community.
Have you tested this app out yet? Let us know your thoughts in the Ultimaker Mobile App Forum thread on 3DPB.com.
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