MakerBot Shuts Down Operation of Their Google Group to Focus on Other Forms of Support

Share this Article

makerbotoperators3MakerBot…. You probably either love them or hate them. Without a doubt, they create one heck of a 3D printer, and provide support that is unbeatable my most. They have become a name that is synonymous with consumer level 3D printers, especially with their recently introduced 5th Generation MakerBot Replicator line of printers.

MakerBot, a company which was founded in 2009 by Bre Pettis, Adam Mayer and Zach Smith, and has since been acquired by Stratasys Inc., has relied heavily on community based support since they began selling their very first 3D printers. One of those communities was their official “MakerBot Operators” Google Group, which also launched back in 2009. Owners of MakerBot 3D printers could always count on posting issues, technical questions and suggestions in this designated area, and getting quick responses from a MakerBot representative or another MakerBot owner/user.

MakerBot Operators Google Group

MakerBot Operators Google Group

“Back in 2009, we set up the MakerBot Operators Google Group to be our main support line for customers working with our products,” explained MakerBot Community Manager, Tiffany Diorio. “As MakerBot has grown, so has our membership base. We have also grown our professional support department and rely on these experts to solve any and all support questions with MakerBot products.”

In efforts to provide the best possible support, as well as communication with MakerBot owners, the company has decided to turn the MakerBot Operators Google Group into an archive, halting its active operation. In doing so, it will allow the company to reallocate their resources that had previously been used to respond to users, remove a plethora of spam, and generally keep the group well organized and useful. These resources will be allocated to other areas of community and support operations within the company.

MakerBot realizes that there is plenty of useful content that remains on the Google Group, thus they are not shutting it down completely, but are instead making it an archive of interesting and helpful posts. “There have been many useful discussions on the MakerBot Operators Google Group over the past five years, so we’re going to include some of the most helpful threads at the bottom of this message for everyone to refer to as needed,” explained Diorio.

MakerBot's Support Knowledge Base

MakerBot’s Support Knowledge Base

MakerBot is asking that users begin utilizing their other support resources such as their support webform, as well as their extensive support knowledge base.

While, the community aspects of the support system are no longer going to be available, MakerBot will continue to strive to provide the best support system that they can. Don’t forget, there is always the unofficial MakerBot Forum on 3DPB.com, for those of you who would still like to discuss MakerBot 3D printers with others in the community.

Share this Article


Recent News

Northwestern University: Researchers Produce Large Scale 3D Printer & Control Heat with HARP Technology

Additive Manufacturing Collaboration: Ai Build & WEBER Offer Advanced Large-Scale 3D Printing Solutions



Categories

3D Design

3D Printed Art

3D Printed Food

3D Printed Guns


You May Also Like

3D Printing News Briefs: October 10, 2019

We’re talking about events and business today in 3D Printing News Briefs. In November, Cincinnati Inc. is presenting at FABTECH, and Additive Manufacturing Technologies and XJet are heading off to...

Roboze Improving Quality of 3D Printed Parts with Pre-Drying and Heating Equipment

It’s October, which means that this year’s formnext is fast approaching. From November 19-22, thousands of people will descend on Frankfurt to network, see what’s new in the AM industry,...

Cubicure & Evonik Develop One Component Resin System For Flexible Polyesters Through Hot Lithography

Cubicure and Evonik continue on within the 3D printing realm, leading the evolution of materials science with research and development of polyester resins. Focusing on additive manufacturing processes, this joint...

Formnext Start-up Challenge Announces Five Winning 3D Printing Startups

We’re several days into September now, which means that it’s only two short months until this year’s Formnext exhibition and conference in Germany. But before its November event, Formnext holds...


Shop

View our broad assortment of in house and third party products.


Print Services

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our 3DPrint.com.

You have Successfully Subscribed!