Even when you’re putting your 3D model in the hands of a service bureau, there are usually a number of critical questions that need to be sorted out before the item can be properly printed. That’s why the popular Belgium-based 3D printing service bureau i.materialise has just launched their new Help Center. Instead of sending their customers on a wild goose chase through an extensive list of FAQs, i.materialise has decided to seek out and answer the most popular questions about 3D modeling, 3D printing, materials, prices, shipping, and using their services.
The Help Center will enable customers to simply type in their question and be instantly directed to the relevant answers, instead of having to spend time scrolling through a dense FAQ page to find the necessary information. The quality of these answers can also be rated, which will help i.materialise restructure and optimize the information for future use. According to the 3D printing service bureau, they will continue to add more answers to their Help Center, and are welcoming all feedback to improve the efficacy of their customer service.
All in all, the Help Center looks to be a valuable asset to a 3D printing service bureau that’s already known for providing their customers with as much information as possible. The i.materialise blog is constantly dishing out a vast array of advice, from tips to designing jewelry or action figures to information on how to optimize their wide range of materials. On top of that, i.materialise has also streamlined their services by partnering with the likes of Microsoft and Onshape. The service bureau is constantly developing ways to make the user experience as convenient and efficient as possible for their global consumer base. Their newly launched Help Center will certainly contribute to that goal. Discuss in the i.materialise Help Center forum at 3DPB.com.