The feature was introduced on May 11 as part of the most recent software update, and encompasses all major email platforms including Gmail, Microsoft Office 365 and Exchange. Released after a long period of development, testing, and consultation with the platform’s longtime users, the feature was created to help additive manufacturing companies better manage customer requests and communications.
“This new feature has been a long time in development,” said Founder and CEO Keyvan Karimi. “Ever since we launched RP Platform, we’ve seen over and over again that email integration is a huge gap in most AM companies’ workflow management processes, with no solution available that offered the functionality or versatility that AM workflows demand. Given the percentage of customer communication that now takes place via email, this will prove a stumbling block for many AM companies, particularly during this period of rapid growth and innovation the sector is enjoying.”
“The new feature has gone live and is already available to all our clients, as is the case with all updates we roll out,” said Karimi. “Going forward, it will be offered as a standard part of our product for all new users. We’re confident this type of strategic automation will benefit all areas of AM operations, leaving companies perfectly positioned to deliver a better customer journey and uncover innovative new solutions to the sector’s evolving challenges.”
As additive manufacturing evolves and becomes more complex, automation is more important than ever to help companies avoid getting bogged down. RP Platform has several options for users to choose from, allowing them to customize the platform to their specific needs. You can learn more about RP Platform’s features here. Discuss in the RP Platform forum at 3DPB.com.